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FAQ

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Customer Service


When will my order be shipped?  All in-stock orders will be shipped within 48 hrs. If an item is out of stock, we will notify you immediately with an estimated ship date.

What is your Return Policy?  Here at 26 Bars & a Band, we stand behind our products. If there is a defect in the product you received, we will gladly take it back and issue you a refund. You must contact us within 10 days of receiving your order.

If you would like to return your item for any other reason, you must contact us within 10 days to receive an RA Number prior to shipping the item(s) back. We will not accept returns without an RA Number. Shipping must be paid for by customer.

What is your Privacy Policy?  26 Bars & a Band will not knowingly rent, sell, share, or give away any personal information obtained through Website to any third parties. In order to place an order, you must enter a credit card number and shipping address. Besides charging your credit card for the products purchased, we never expose your credit card number or address to any other individual or organization.

Do you have a warranty on your Avant Garde retractable leash?  Yes, we have a 36 month warranty on the Avant Garde retractable leash. If there is a manufacturer's defect within this period (not inflicted by wear and tear or dog's chewing) please contact us via email at info@26barsandaband.com and we will gladly replace it for you. Proof of purchase is necessary. Subject to evaluation.

What size should I get for my dog/cat?  We have appropriate sizing charts for each product on individual product pages.

What forms of payment do you accept?  We accept Visa, MC, Amex, Discover for all retail customers. For wholesale customers, we accept all the aforementioned methods including check and wire transfer.

I am not in the U.S., can I still order your product?  Yes, but you may not always be ordering it from 26 Bars & a Band directly. We have distributors worldwide that carry our lines and would be happy to sell to you. If you are in any of the countries here, please contact us and we will connect you with our distributor in your country. If you are not in any of these countries, you may place your order here and we will be happy to ship directly to you.